Information on refunds and returns

RETURNS

Our policy provides for returns of 14 working days from the date of receipt of the product. If passed, unfortunately we cannot offer you any refund or exchange.

To be eligible for a return, the item must be intact and in the same condition you received it. It must also be in its original packaging.

Send us an email to info@vidor-torino.it to organize the return indicating your name, address, product details and the reason for the return request.
Once your return request has been accepted, we will give you instructions on how to ship the package.
YOU CHANGE
You can only make one exchange of goods per size/colour, without prejudice to your right of withdrawal and the guarantee for defective products within 14 working days from the date of receipt of the product.
To make the exchange, send us an email to info@vidor.it indicating your name, address, product details and the reason for the exchange request. We will send you a goods exchange request form which you will have to fill in indicating a new size and/or color and send it to info@vidor-torino.it and wait for availability to be checked.
Both in the case of exchange of goods and returns, the product must be returned intact, unused, washed or altered, complete with the attached tax documentation. The shipping cost is your responsibility.
REFUNDS
Once your return has been received and inspected, we will send you an email to notify you that the item has been received. We will also notify you when your refund request is approved or denied.
If your request is approved, your refund will be processed and a credit will automatically be applied to your card or original payment method, within 15 days.
Late or unpaid refunds
If you haven't received a refund yet, first check your bank account.
Then contact your credit card company; It may take some time for the refund to be formally posted.
Then contact your bank. There is often a processing time involved when registering a refund.
If you have already followed these steps and have not yet received your refund, write to us at the following address: info@vidor-torino.it.
Items on sale
Only full priced items can be refunded. Unfortunately, no refunds are possible for items on sale .